1. General Policy
At BambuCart, all completed purchases are considered final. Products purchased from our website are non-refundable and are not eligible for return or exchange, except where required by applicable law or expressly stated in this policy.
Please carefully review the product description, specifications, quantity, price, and delivery information before placing your order.
2. No Refunds on Completed Orders
Once an order has been successfully placed and accepted, we generally do not offer refunds for:
- Change of mind or personal preference.
- Incorrect product selection by the customer.
- Products no longer wanted after purchase.
- Incorrect delivery information supplied by the customer.
- Orders delivered in accordance with the product listing and order confirmation.
This policy is subject to applicable consumer protection laws and any mandatory customer rights.
3. Order Cancellation
Orders may be processed for dispatch soon after confirmation. Please contact our customer support team immediately if you wish to request cancellation.
Cancellation requests are subject to the order’s processing status and applicable law. We do not guarantee cancellation once an order has been processed or dispatched.
Where a cancellation and refund are legally required or expressly approved under this policy, the refund will be processed through the original payment method wherever possible.
4. Damaged, Defective, Incorrect, or Undelivered Orders
If your order arrives damaged, defective, incorrect, or is not delivered, please contact us at [Customer Support Email] with your order number and relevant supporting information.
We will review the issue and determine the appropriate resolution in accordance with applicable law and our obligations. Depending on the circumstances, a replacement, refund, or other remedy may be provided where required or appropriate.
This process does not create a general right to return products that are otherwise non-refundable.
5. Duplicate Payments and Failed Transactions
If you believe that you have been charged more than once for the same order, or your payment was debited but the order was not confirmed, please contact us with your transaction reference, payment date, amount, and order details.
After verification, any confirmed duplicate charge or payment requiring reversal will be addressed in accordance with the applicable payment provider’s procedures and legal requirements.
A payment that failed or was not captured will not be treated as a completed sale merely because an amount temporarily appears as debited or blocked by your bank.
6. Refund Processing Time
Where a refund is approved or legally required, it will generally be initiated within 5–7 business days after verification and approval, unless a different period is required by applicable law or communicated to the customer.
The time taken for the refunded amount to appear in your account depends on your bank, card issuer, UPI provider, or payment service provider.
7. How to Contact Us
To report a payment issue or request assistance, please provide:
- Your order number, if available.
- The registered email address or phone number.
- The payment transaction ID or reference number.
- A brief description of the issue.
Business Name: [Full Legal Business Name]
Email: [Customer Support Email]
Phone: [Customer Support Phone Number]
Business Address: [Full Registered Business Address]
Website: https://www.bambucart.com/
8. Policy Updates
BambuCart may update this policy from time to time. The latest version will be published on this page.
Nothing in this policy limits any consumer rights or remedies that cannot lawfully be excluded under applicable Indian law.